ETAOP Terms of Service

Effective date: 2 June 2026

Using ETAOP

• ETAOP is a hyperlocal marketplace that helps shoppers discover, order, and pay for products from nearby and online merchants.
• You must provide accurate account, contact, address, and payment information and keep your account secure.
• You must not misuse ETAOP, place fraudulent orders, abuse refunds, interfere with platform security, or violate applicable law.

Products, pricing, and availability

• Merchants are responsible for product information, prices, stock, delivery options, preparation times, images, and legal compliance of their listings.
• Prices, discounts, delivery availability, and stock can change. An order is confirmed only when it is accepted through the platform flow.
• ETAOP may correct obvious errors, remove unsafe or unlawful listings, or restrict orders where fraud, misuse, or operational risk is detected.

Orders, delivery, and pickup

• Delivery, pickup, and pan-India fulfilment options depend on merchant configuration, product rules, address, distance, and serviceability.
• You are responsible for being available at the delivery or pickup location and for sharing accurate delivery information.
• Some orders may require OTP, pickup code, identity, or delivery confirmation before completion.

Payments, wallet, refunds, and cancellations

• Payments may be processed through wallet, payment gateway, or other supported methods. Payment provider terms may also apply.
• Promotional cashback, when offered, is credited only to the ETAOP wallet and is calculated only on the amount paid through the payment gateway, not on wallet-paid amounts.
• Cashback wallet credit is not cash, cannot be withdrawn or transferred to a bank account, and can only be used for eligible future ETAOP orders.
• ETAOP may change, pause, cancel, expire, or reverse cashback for cancelled, refunded, disputed, fraudulent, or abusive orders.
• Refund eligibility depends on order status, cancellation reason, merchant action, payment method, and applicable law.
• Wallet refunds may be credited faster. Payment gateway refunds may take additional time depending on the bank, card network, UPI, or payment provider.
• Taxes, platform fees, merchant settlement, TCS, TDS, GST, and accounting entries may be handled according to applicable law and ETAOP platform configuration.

Returns and support

• Return availability depends on product type, order status, merchant policy, delivery mode, and applicable consumer law.
• You should raise support requests with accurate order details, photos, and documents where needed.
• ETAOP may facilitate communication and dispute handling, but merchants remain responsible for their products and fulfilment unless ETAOP is legally responsible.

Limitations

• ETAOP aims to provide reliable service, but availability can be affected by internet, payment, cloud, merchant, logistics, or operational issues.
• To the extent permitted by law, ETAOP is not liable for indirect, incidental, special, punitive, or consequential losses.
• Nothing in these terms limits rights that cannot be limited under applicable law.

Contact

For order support or questions about these terms, contact support@etaop.in.