ETAOP Privacy Policy

Effective date: 2 June 2026

Information we collect

• Account information such as name, email address, phone number, profile image, and login identifiers.
• Order and wallet information such as cart items, addresses, payment status, refunds, support requests, and transaction references.
• Location information that you provide or allow us to use so we can show nearby merchants and delivery availability.
• Device, browser, usage, analytics, and security information needed to operate and protect the ETAOP shopping experience.

How we use information

• To create and manage your ETAOP account, cart, orders, wallet, delivery address, returns, refunds, and support requests.
• To show nearby products, apply delivery rules, process payments, send order updates, and prevent misuse or fraud.
• To improve search, recommendations, reliability, analytics, customer support, and platform safety.
• To comply with legal, tax, accounting, payment, dispute, security, and regulatory obligations.

Sharing of information

• We share relevant order and contact details with merchants so they can accept, prepare, deliver, or refund your order.
• We use service providers such as payment gateways, cloud hosting, analytics, authentication, notification, and customer support tools.
• We may share information when required by law, regulators, courts, law-enforcement agencies, or to protect ETAOP, users, merchants, and the public.
• We do not sell your personal information.

Your choices and rights

• You can update account and address information from your profile where the feature is available.
• You can request access, correction, deletion, grievance support, or withdrawal of consent by contacting us.
• Some information may be retained when required for order history, tax, accounting, fraud prevention, dispute handling, or legal compliance.
• You can disable optional location access in your browser or device settings, but nearby discovery and delivery checks may be limited.

Security and retention

• We use reasonable technical and organisational safeguards for authentication, access control, logging, payment flows, and platform monitoring.
• No online service can guarantee absolute security. Please keep your login credentials private and contact us if you notice suspicious activity.
• We retain information for as long as needed for the purposes described here, including legal, tax, accounting, security, and dispute-resolution needs.

Contact and grievances

For privacy questions, consent withdrawal, data requests, or grievances, contact ETAOP support through the support page or email support@etaop.in.