Thank you for shopping with ETAOP!
We want to ensure that you have a satisfying experience with our products and services.
This Refund Policy outlines the terms and conditions under which refunds will be provided for purchases made on our e-commerce and grocery website.
Refund Eligibility:
Refunds are only applicable for products that are defective, damaged, or incorrect. Requests for refunds must be made within 3 days from the date of delivery. Or stated otherwise.
Refund Process:
To initiate a refund, please contact our customer support team at support@etaop.in. Provide your order number, a clear description of the issue, and photographic evidence if applicable. Our customer support team will review your request and determine eligibility for a refund.
Refund Method:
Approved refunds will be credited to the customer's ETAOP Wallet. The wallet credit can be used for future purchases on our website. The refund amount will be equal to the original purchase price of the product(s) minus any discounts, promotions, or credits applied.
Non-Refundable Items:
Certain items are non-refundable, including but not limited to gift cards and downloadable software products.
Cancellation Policy:
Orders can be canceled within 1 hours of placement. Once an order has been processed and dispatched, it is no longer eligible for cancellation.
Exceptions:
Refunds may be granted at the discretion of ETAOP for special circumstances. Please contact our customer support team to discuss your situation.
Processing Time:
Refunds will be processed within 3 business days after approval. The credited amount may take additional time to reflect in the customer's wallet, depending on the payment method used.
Contact Information:
For any inquiries regarding our Refund Policy, please contact our customer support team at support@etaop.in.
Changes to the Refund Policy:
ETAOP reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Refund Policy.
Thank you for choosing ETAOP!
